Refunds & Cancellations Policy
Last updated: September 1st, 2025
We want to be fair while also ensuring the success of our private events. Please review our Refunds & Cancellations policy carefully before making a purchase.
Refund Requests
Refund requests must be submitted in writing to info@openinstincts.com no later than 30 days prior to the published event start date.
Approved refunds will be issued minus a 25% cancellation fee to cover administrative and processing costs.
Refunds will be returned to the original payment method within 10–14 business days after approval.
Credits
Guests who cancel prior to the event start date may elect to receive a full credit equal to the original payment amount instead of a partial refund.
Credits are valid for 18 months from the date of issue and may be applied toward any future Open Instincts event.
Cancellations Within 30 Days
Cancellations made within 30 days of the event start date are not eligible for a refund.
At the discretion of Open Instincts, a credit may be granted if extraordinary circumstances are documented.
Event Changes or Cancellations by Organizer
Open Instincts reserves the right to change the venue, location, or dates should circumstances require such a change for any reason. A change of venue, location, or dates will not be considered a cancellation of the event, and the above-stated cancellation policy will continue to apply.
If Open Instincts fully cancels an event without rescheduling, guests will be offered the choice of:
A full refund to the original payment method, or
A credit valid for 18 months toward a future event.
Event policies may change due to local, state, or federal mandates/guidelines, and compliance with such policies is required for attendance.
Non-Transferable
Tickets, room packages, and memberships are non-transferable and may not be resold.
Support
Questions or cancellation requests should be directed to:
info@openinstincts.com | (678) 544-1014